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Understand Your Rights and Obligations

Using 499net means you agree to the conditions set out here — covering account eligibility, payment conduct through bKash, Nagad and Rocket, and what we can and cannot do.

Account Eligibility ConditionsbKash, Nagad, Rocket Payment TermsJurisdiction-Dependent AccessAccount Suspension RightsPrivacy and Data Handling
499net Understand Your Rights and Obligations
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your account terms, a payment dispute involving bKash, Nagad or Rocket, or need to request a policy document, our support team handles these directly. Response times vary by channel — live chat is the quickest path for urgent account concerns, while email suits detailed written queries.

Live Chat Support Open the chat widget inside your account dashboard. Use this for urgent policy questions, account access disputes or wallet verification issues that need a quick resolution.
Email Policy Queries Send written legal or policy questions to our support email. Include your registered account number and the specific clause or transaction you are querying for a faster response.
In-Account Help Centre Log into your 499net account and open the Help section to find policy documents, account condition summaries and guides on how payment verification works for bKash, Nagad and Rocket.
ACCOUNT SECURITY HANDLING

How We Handle Data, Cookies and Account Security

Your account data is held under strict access controls. We collect what is necessary to operate your account, process wallet transactions and comply with our operational obligations — nothing beyond that. Here is how each area works in practice.

Data Retention Policy We keep account and transaction records for as long as your account remains active and for the period required after closure. You can request a summary of your stored data by contacting support.
Cookie Use on Platform Cookies on 499net track session activity and login state. They do not store your bKash, Nagad or Rocket wallet credentials. You can manage cookie preferences through your browser settings at any time.
Account Security Measures Each login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately through the security settings and contact support.
Requesting Data Changes To correct or remove personal data tied to your account, submit a written request via email with your account number. We process verified requests in line with our standard review window.

Common Legal Questions from Account Holders

These are the questions we hear most often about account conditions, payment terms and data rights. Each answer reflects how 499net actually operates — not a generalised policy summary.

Access depends on whether your location falls within an eligible region and what local law permits. We do not determine legality on your behalf — check the laws that apply where you are before opening an account.

A name mismatch on a bKash, Nagad or Rocket payment is a breach of our terms. We may hold the transaction and request verification documents before releasing funds or allowing further activity.

Send a written request to our support email with your registered account number. We will verify your identity and provide a summary of the data we hold against your account within our standard review period.

We can update terms at any time. When we do, a notice is posted on the platform. Continuing to use your account after a revision notice is posted means you accept the updated conditions as they stand.

Accounts may be suspended for wallet ownership mismatches, activity that conflicts with our terms, or where a review is required under our operational obligations. Support can clarify the specific reason for any suspension.

Contact support via live chat or email, quoting your account number and the specific decision you are disputing. Provide any relevant transaction references so the review can be completed without unnecessary back-and-forth.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.