Reference

Read What This Policy Covers

Your account holds your name, mobile number and the wallet records behind every deposit you send us, and this page explains what we do with each of those.

What we collectHow long we keep itWho inside the team sees itHow to request changes
499net Read What This Policy Covers
ASK ABOUT DATA

Ask Us for Your Data Records

Write to our Bangladesh support desk from the email or mobile number on your account and we reply on that same channel. If you want a copy of your records, a correction, or a deletion where the law allows one, say so in the first line and add your registered wallet number so the match is quick. Anything touching a live payment takes a little longer, because we check the wallet reference with bKash, Nagad or Rocket before a record changes.

Registered email Send from the address tied to your account. Put your wallet number and the exact request in the message, and we confirm receipt so you know it reached the right desk.
Account message centre Raise the request from inside your account and it stays attached to your profile. That saves us a verification step before anyone acts on what you asked.
Wallet reference check For a payment-related data question, keep the bKash, Nagad or Rocket transaction ID ready. We match it to your deposit record first, then answer on what was stored.
DATA HANDLING STEPS

Check How We Store Account Data

Every account runs behind an encrypted connection, and a sign-in is tied to a one-time code sent to your registered mobile number rather than a password alone. Access to your records inside our team is limited to the people working on payments, verification and support requests. We do not sell your details, and we pass them only to the payment partners and processors needed to move money or where a formal legal request requires it. Cookies stay narrow: session and preference tasks, nothing more.

Secure sign-in Your session needs a one-time code sent to the mobile number on file. Signing in from a new phone triggers that check again before the lobby opens on that device.
Cookies and session Cookies keep you signed in and remember your language choice. Clear them and you simply enter the code next time. We do not use them to follow you across other sites.
Retention windows Payment and identity records stay as long as local financial rules require them. Everything else is deleted or anonymised once support, fraud checks and accounting no longer need it.
Corrections and access You can ask what we hold, correct a wrong mobile number, or request deletion where the law allows. Transfers already settled may have to stay on file for the required period.

Get Answers on Account Privacy

Most privacy questions come down to three things: what we keep, who sees it, and how you get it changed. The answers below are the ones our Bangladesh support desk handles most often — wallet references on a bKash or Nagad deposit, device checks at sign-in, and what happens to your data if you close your account. If yours is not here, message us from your registered number and we will reply with the detail.

Your name, mobile number, date of birth and the wallet number you register with. Deposit records sit alongside those, including the bKash, Nagad or Rocket reference for each transfer that reaches your account.

No. A PIN stays inside your wallet app and never reaches us. We see the transaction ID and the amount that lands against your account, which is what we use to match a deposit to you.

Yes. Message support from your registered email or mobile number, state that you want a copy of your records, and we confirm the request before replying on the same channel with what we hold.

They keep your session alive so you are not re-entering a code on every page. Clearing cookies signs you out of that browser, and your next sign-in asks for a fresh one-time code on your phone.

Gameplay data is removed or anonymised once the checks are done. Payment and identity records stay for the period local financial rules require, because settled transfers still need a trail behind them.

Start with the support desk through your account message centre or your registered email address. Include your wallet number and a short description, and the request is routed to the person who handles data requests.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.