Reference

Read These Terms Before You Start

These terms set out what you agree to when you open and use a 499net account — covering deposits through bKash, Nagad, and Rocket, how your account is managed, and what happens if something goes wrong.

Applies to all account activitybKash, Nagad, Rocket coveredEligibility depends on local lawWe may update terms with noticeBangladesh-region access subject to local rules

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What These Terms Actually Cover

499net Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on 499net, you agree to these terms in full. They govern how your account is created, funded, and closed. When you add money through bKash, Nagad, or Rocket, you confirm that the wallet belongs to you and that the funds come from

1
a legitimate source. We do not accept third-party wallet transfers — the name on your 499net account must match the registered name on your mobile wallet. If there is a mismatch, your deposit may be held pending verification, and you will be asked to contact support
2
with wallet screenshots and your account ID. Withdrawals follow the same verification path: we send funds only to the wallet you used to deposit. Any attempt to use multiple wallets to move funds around your account will trigger a review. We reserve the right to suspend
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or close accounts that breach these conditions. Where a section of these terms cannot be enforced under local law in your region, the remaining sections stay in effect. 499net may update these terms at any time; when we do, we will notify you through the contact
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details on your account before the change takes effect. Continued use of your account after notification counts as acceptance. If you do not agree, you should close your account before the update date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear — whether it is about your bKash deposit hold, a Nagad withdrawal verification step, or a question about account eligibility in your region — our support team is the right place to start. We handle terms-related queries through the channels below. Have your account ID ready so we can pull up your details without delay.

HOW WE HANDLE TERMS

How 499net Applies These Terms Fairly

Our approach to these terms is straightforward: we enforce them consistently across all accounts. Whether your query involves a Rocket payment, an account closure request, or a dispute about a transaction, the same process applies. You can request a copy of your account activity log at any time through the support team, and we will provide it in writing. Regional eligibility is assessed when your account is created, not after a deposit is made — so if access is unavailable in your area under local law, you will be told before you fund your account.

Account Security

Your account is protected with OTP verification on login and withdrawal. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required. You can request deletion through the support email.

Dispute Process

If you disagree with a terms decision — for example, a wallet mismatch hold on a Nagad transfer — raise it via live chat with your transaction reference number.

Terms Change Notice

We notify you of material changes to these terms before they apply. Check the email address on your account is current so you receive these updates on time.

Common Questions About Our Terms

These are the questions we hear most often about the 499net terms and conditions. If your question is not here, live chat or email support can give you a direct answer tied to your account.

Access and eligibility depend on your local law and region. We assess this when your account is opened. If your area is not supported, we will tell you before you deposit.

Your deposit will be held until verification is complete. Contact support with your account ID and a bKash transaction screenshot. We resolve most holds within one business review cycle.

No. Our terms require that the wallet belongs to you. Third-party Nagad or Rocket transfers will trigger a review and may result in the funds being returned to the originating wallet.

We send notice to the contact details registered on your account before any material change takes effect. Keep your email address current in account settings to receive these notifications.

Contact our support team by email or live chat with your account ID. We will send your transaction log in writing. This is available to you at any time while your account is active.

Accounts can be closed for wallet name mismatches, attempted third-party transfers, breach of eligibility rules, or other violations outlined in the terms. We will notify you of the reason.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

App499net App InfoLegal Account499net Login

Read These Terms Before You Start

Reach Us About Your Terms Query

How 499net Applies These Terms Fairly

Account Security

Data Retention

Dispute Process

Terms Change Notice

Common Questions About Our Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if the name on my bKash wallet does not match my 499net account?

03 Can I use a family member's Nagad account to deposit or withdraw?

04 How will I know if the terms and conditions have changed?

05 How do I request a copy of my account transaction history?

06 What grounds allow 499net to close my account under these terms?

Terms & Conditions

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